Business Process Development

Operational Awakening

I love Six Sigma and I love finance. It is my belief that the best odds for a business to exist in perpetuity is to structure the company around a central macro-process with many micro-processes within the macro-process. Companies that are process-centric are inherently mission focused. The main business process connects inputs with outputs. All micro-processes within the main macro-process support the central macro-process and again the company mission. Companies that are task-centric (as are the vast majority job small businesses) are overly reliant on a central figure, such as the owner or other critical team members.

I am an entrepreneur so I’ve had my share of successes and failures. I am convinced that the businesses I’ve owned that I structured around processes out performed the companies that were a team of individuals waiting for their next assignment. I’m not suggesting that people are sitting around waiting to be told what to do, but instead they have a job description that includes “and whatever else needs to be accomplished.” Process driven companies value the process and the positions within the process. Former legendary CEO of GE Jack Welch knew every product GE manufactured and every service it provided, but he didn’t know every employee. I haven’t had the opportunity to speak directly with Mr. Welch, but I think he could recite the processes that make up GE, but not the people that staff every step in the process and subprocesses.

The Approach

My last company doubled its revenue year/year five years in a row. The first doubling wasn’t a problem, the second doubling was painful; billing systems couldn’t keep up with production, collections slipped, purchasing was unchecked, product quality suffered, less innovation, etc. I realized I was fixing problems as they arose. I knew I had to do something that would help alleviate the operational pains of growth.

I sat down with a friend of mine and discussed the operations of the company. I could tell my friend what the company manufactured and I could tell him the names of its employees and their titles, but the details of their daily work was murky. I didn’t come across as confident as I should have.

I studied ISO 9000 and Six Sigma methodologies to see how they could be employed to improve business. Both methodologies are focused on developing repeatable processes with predictable outcomes. Ultimately, the goal is to do the same thing the same way every time to achieve the same result. Hopefully the process results in a high quality product and by continuing to do the same thing the same way the result is consistent high quality product.

Genesis

I set out to find out exactly what was going on in the company by interviewing every associate in the company. I also observed the team at work. Next I sat down in front of my laptop and began diagramming the work flow by following the money; the company diagram, or macro-process, began with sales and ended with collecting payment (I decided to follow the money, because that is what is important). Next step was to make sense of what everyone was doing in terms of the greater goal of the company: make money.

I began by creating a flowchart of the business beginning with a sales call and ending with collection payment for the product deliverable. Next I identified areas of multiplicity within the macro-process. Additionally, I put staff names next to each step of the process. What an eye opener.

Admitting the Problem

Some of the ah-ha moments included the times a single document was photocopied, five times for five different files. I was also able to identify my technology needs, such as what are the customer technology touch-points and how do we use technology within daily operations.

The next step in the analysis was to compare my actual financials and budget financials to the company process. The budget changed based on what the company was actually doing. Now I could make much better operational decisions because I truly knew the sensitivities of the company.

Outcomes

The result of this process was I was able to improve the processes within the company. This did not result in a reduction in workforce, but instead it resulted in increased output and improved quality. Additionally, my IT strategy became cogent. Having an IT strategy, even for a small business, reduced my IT costs and took that expensive, confusing and critical part of my company off my plate of concerns. Finally and most importantly the net revenue and net margin increased dramatically.

The company continued to grow and it grew within the parameters of the macro-process. In other words, the company grew but processes and job functions stayed the same. Everyone knew their job and they performed the same job no matter what the work load or revenue volume.

Why Web Based Business Application Development Services?

Web based applications are the ones widely used by many entrepreneurs striving to reach the acme of business success. These applications are the software applications present on the web server. A marketer can design a number of flash sites, corporate sites or shopping websites, demos and custom software as well as enterprise applications. A businessperson has started making use of all these online services in order to explore better prospects or opportunities for themselves.

Soar high by efficiently and perfectly integrating your business processes. Employees can get connected with each other efficiently to fill up a communication gap among them. These applications can help the employees in organizing themselves as well as coordinating with each other in an effective manner. You can access them over the internet or Intranet. Through Internet you can connect with your colleagues or co-workers residing in far flung places. With the help of intranet, a person can get connected with the co-workers in the office. For instance, a particular organization can provide to its employees a time-management web based application development. An employee can keep a track of the time and record the same by feeding in the system. When the organizations need to connect with the customers, then these online tools can be used for connecting in an improved and efficient manner. You must have found many sites on the Internet that display flash websites.

These websites are representative of a company and act as a platform across which a merchant as well as a customer get in touch and interact with each other. The flash technology makes a company website attractive and striking. An entrepreneur can also exhibit a gamut of products and services offered to the clients. They can make a selection if you show a demo of the products. The advantage is that the site becomes interactive in nature. A businessperson can even connect with his clients through iPhone or other portable devices. Just install software and the transfer as much files as you can for better coordination through an iPhone. All these are unique methods with which you can see your business soaring high.

Tricks for Boosting Your Confidence As a Catering Business Entrepreneur

It’s never a good feeling not to have the level of confidence you want to have. If you need more confidence, you’ll be glad to know that there are definite ways you can develop it. If you want more confidence in business and life in general, simply adhere to the following three tactics we’ll be covering.

Figure out what forces affect your catering business as a whole as well as individual parts of organizational structure. There are very many aspects of business that will impact your ability to have confidence. Increased confidence is only one side effect of good business skills. Your business does not exist within a vacuum nor do its parts, you need to realize this. It’s also true of the rest of the business as a whole. Your catering business is influenced by many influences as a whole as well as separately. If you find yourself lacking in confidence with your role or function within your catering business, then you know that is something that must be addressed. Giving yourself pep talks has not been very effective. There’s the matter of your unconscious feelings and attitudes that override the words you consciously repeat. The best alternative or solution is to use the imagination you have tucked away wisely. Whatever you want to call it, play mental games with yourself to envision what you need to be like in order to effectively do your job. It is more than crucial for you to see yourself having already succeeded striving for the confidence you want.

You need to tackle confidence building on as many fronts as possible. It may be hard to fathom, but your outward show really is significant – not just to you but also other individuals around you. This is a crucial thing for you to become aware of. So to put it simply, be sure that you look the part that you desire to be. Think about this, if individuals take note of you and can’t make out a business leader, or a person in a catering business leadership role, then they’ll have a tendency to act consequently. When you look and actively “be” the part, then you will see a difference in the way people respond to you. At that point, you will start to feel more convinced of yourself about who and what you are. These feelings of inadequacy are completely understandable. It is possible to accomplish the confidence you need in a variety of ways. Most catering business owners make changes slowly in areas of confidence. Your dedication and perseverance are key to this process and the time it takes to make it work.